Terms and Conditions
Effective date: 30 July 2026 · Last updated: 30 July 2026
1. About these Terms
1.1 These Terms and Conditions (Terms) govern your access to and use of the Stakt membership service, website, and members’ store (together, the Service), operated by Subscribers Collective Pty Ltd (ABN 37 676 421 239) trading as “Stakt” (Stakt, we, us, our).
1.2 By creating an account, purchasing or holding a membership, or placing an order, you agree to be bound by these Terms, our Privacy Policy, and any other policies referenced in them. If you do not agree, you must not use the Service.
1.3 We may update these Terms from time to time in accordance with clause 19. The version in force at the time you place an order or your membership renews applies to that transaction.
2. Definitions
In these Terms:
Member means a person who holds a current, paid membership with Stakt.
Membership means the subscription that grants access to the members’ store and member pricing, as described in clause 4.
Membership Fee means the recurring or one-off fee payable for a Membership.
Products means the sealed trading card game and related goods made available for purchase through the Service.
Creators means the publishers, manufacturers, and rights holders of the trading card games and related products (for example, the relevant game publishers), who own all intellectual property in those products.
Third-Party Platform means any external service we use or integrate with to manage releases, queues, ballots, payments, or fulfilment.
Drop means a release of limited-quantity Products made available to Members.
Force Majeure Event means an event or circumstance beyond our reasonable control that prevents, delays or materially interferes with our performance of an obligation under these Terms, including:
- transport, delivery, customs or carrier disruption or failure;
- an outage, failure or disruption affecting any Third-Party Platform, payment processor, telecommunications network, internet service or hosting provider;
- a cyber incident, including a cyberattack, denial-of-service attack or other security incident, except to the extent caused by our failure to take reasonable security measures;
- a natural disaster, epidemic, pandemic, extreme weather event, fire, flood or other physical event; or
- government action, change in law, court order, embargo, sanction or other legal or regulatory requirement.
3. Eligibility and accounts
3.1 To become a Member you must be at least 18 years of age, have legal capacity to enter into a binding contract, and provide accurate, current, and complete registration information.
3.2 You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us promptly of any unauthorised use.
3.3 Each Membership is personal to you. You must not share, transfer, sell, or assign your Membership or account without our prior written consent.
3.4 You do not have an automatic entitlement to become a member, and we reserve the right to reject your application for a membership:
- in accordance with clause 5.8;
- where we form a view, acting reasonably, that your membership has previously been terminated as a result of your breach of these terms;
- where you are not eligible to hold a membership under clause 3.1; or
- for any other reasonable grounds that we, in our discretion, elect to reject your application.
4. The membership model — what your Membership is (and is not)
4.1 Stakt operates a members-only buying club. Your Membership grants you access to the members’ store and to the opportunity to purchase limited-quantity Products when they are made available.
4.2 Your Membership Fee is paid for access to the Service. It is not a deposit, pre-order, or pre-payment for any Product, and it does not reserve, allocate, or guarantee any Product to you.
4.3 Holding a Membership does not guarantee that any particular Product, Drop, or quantity will be available to you, or available at all. Availability is subject to clause 5.
5. Availability is not guaranteed (limited quantities)
5.1 All Products are sold in strictly limited quantities. Demand routinely exceeds supply.
5.2 Members are not guaranteed the ability to purchase any Product at any given time. We cannot and do not ensure that every Member has access to every Product or Drop. A Product being listed, advertised, or visible on the Service is not a guarantee that it is, or will remain, in stock or available to you.
5.3 Products may sell out before, during, or immediately after a Drop, including while items are in your cart or during checkout. Adding an item to your cart does not reserve it. A sale is only formed once payment is accepted and an order confirmation is issued.
5.4 We may allocate limited stock using any reasonable method we choose, including first-come-first-served, ballot, queue, per-Member quantity limits, or via a Third-Party Platform (see clause 9). Allocation methods may vary between Drops and may change without notice.
5.5 To promote fair access, we may impose and enforce limits on the quantity any Member may purchase, and may cancel or refuse orders that exceed those limits or that we reasonably believe involve bots, scripts, multiple or duplicate accounts, resale circumvention, or other manipulation of the allocation process.
5.6 No part of your Membership Fee is refundable on the basis that you were unable to purchase a particular Product, missed a Drop, or did not secure stock, except where a non-excludable right under the Australian Consumer Law applies (see clause 13).
5.7 If you voluntarily cancel your Membership under clause 6.4, you may request an immediate cancellation. We may, at our discretion, agree to refund the unused portion of your current billing period.
5.8 If we agree to an immediate cancellation and refund under clause 5.7, we reserve the right to reject any subsequent application for a Membership where we reasonably consider that the previous cancellation and refund, together with the subsequent application, indicates an attempt to obtain repeated short-term access to the Service. This clause does not apply where you cancel because of our breach or where a refund is required by law.
6. Membership fees, billing, renewal, and cancellation
6.1 The current Membership Fee and billing cycle are set out at checkout and on the Service. Fees are in Australian dollars and, where applicable, include GST.
6.2 Auto-renewal.
Where your Membership is offered on a recurring monthly basis, it will automatically renew at the end of the applicable billing period unless cancelled by you.
6.3 Price changes. We may change Membership Fees. Where a change affects a recurring Membership, we will give you at least 30 days’ advance notice by email to your registered address, and the new fee will apply from your next renewal. If you do not wish to accept the new fee, you may cancel before it takes effect; if you do not cancel before the new fee takes effect, you will be taken to have accepted it.
6.4 Cancellation. You may cancel your Membership at any time by emailing [email protected] or clicking on the ‘cancel’ button within the membership portal on our website. Cancellation stops future renewals. Unless required by law or stated otherwise, cancellation takes effect at the end of your current paid billing period, and you retain access until then. Cancellation does not affect any Product order that we accepted before cancellation takes effect. Any open or pending order remains subject to these Terms, including clauses 7, 11 and 12, unless we notify you that the order has been cancelled and refund any amount paid.
6.5 Refunds of Membership Fees.
(a) Membership Fees are non-refundable except to the extent required by law.
(b) Without limiting the foregoing, we may, in our absolute discretion, provide a full or partial refund of a Membership Fee in particular circumstances, but we are under no obligation to do so. The exercise of that discretion in one case does not oblige us to provide a refund in any other case.
(c) Nothing in this clause excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
6.6 Failed Payments
(a) If a Membership Fee charge fails, we may suspend or cancel your access until payment is made.
(b) If a Membership Fee charge is declined, dishonoured or otherwise unsuccessful, we may charge you a reasonable fee equal to our direct costs incurred as a result of the failed payment, including any merchant or payment processor dishonour fees charged to us.
7. Orders, pricing, and payment
7.1 Prices for Products are displayed on the Service and may change at any time before you place an order. Obvious pricing or description errors do not bind us, and we may cancel and refund any affected order.
7.2 By placing an order you make an offer to purchase. We may accept or decline any order, including after payment authorisation, for reasons including unavailability, suspected breach of these Terms, or pricing error. If we decline, we will refund any amount charged for that order.
7.3 You authorise us and our payment processors to charge your nominated payment method for all Products you order and all Membership Fees. You are responsible for ensuring your payment details are accurate and current. Payment processing services are provided by independent third-party payment processors under their own terms and privacy policies. To the maximum extent permitted by law, and subject to clause 13, we are not responsible for an act, omission, interruption, delay, error or failure of a payment processor. We do not receive or store your complete payment card details where they are handled directly by the payment processor.
7.4 Where applicable, GST is included in displayed prices. A tax invoice will be provided in accordance with Australian law.
7.5 Any price displayed on the Service is provided for terms of sale, general information, and interest. It is not investment or financial advice. It is not a recommendation to buy, sell or hold any Product. Market values may fluctuate materially and may not reflect the price at which a Product can be bought or sold. Unless expressly stated otherwise, we do not guarantee the accuracy, completeness, currency or availability of that information.
8. Products — condition, authenticity, and no manufacturer status
8.1 Stakt is a reseller. We source and on-sell genuine, authentic, factory-sealed Products acquired on the wholesale and/or secondary market. We are not the manufacturer, publisher, or rights holder of any Product.
8.2 Products are sold on the basis that they are authentic and supplied sealed in the condition in which we receive them. Because Stakt does not manufacture the Products, we make no representations or warranties about their contents beyond their authenticity and sealed condition, and we do not warrant the pull rates, contents, secondary-market value, or future value of any sealed Product. The value of trading card products can go down as well as up. Nothing in this clause limits your rights under the Australian Consumer Law.
8.3 Notwithstanding clauses 8.1 and 8.2, if you believe that a Product is counterfeit, damaged, resealed, tampered with or materially different from its description at the time of sale, you must notify us within 7 days of delivery and provide any reasonable information and photographs needed to assist our assessment. We may require you to return the Product, including its packaging and all contents, before providing a remedy. If, following a reasonable assessment, we reasonably determine:
- that the Product is counterfeit, resealed, tampered with or materially different from its description at the time of sale, we will provide the remedies required under the Australian Consumer Law; or
- that the Product is not counterfeit, resealed, tampered with or materially different from its description at the time of sale, we will return the Product to you and you must indemnify us for reasonable expenses including shipping costs.
8.4 For the avoidance of doubt, nothing in this clause limits your rights under the Australian Consumer Law.
9. Third-Party Platforms
9.1 We may use Third-Party Platforms to help manage queues, ballots, access, payments, and/or fulfilment for certain Drops.
9.2 Your dealings with any Third-Party Platform are solely between you and that platform. When you register with, log in to, queue through, or otherwise transact via any Third-Party Platform, you do so directly with that Third-Party under its own terms and privacy policy.
9.3 Stakt is not responsible or liable for any transaction, account, queue position, outcome, conduct, system performance, or handling of your information by any Third-Party Platform. Any information you provide to a Third-Party Platform is provided to that party, and its collection, use, and disclosure are governed by the Third-Party Platform’s terms and privacy policy, not ours. We do not control and are not responsible for those platforms.
9.4 You are responsible for reading and complying with the terms of any Third-Party Platform you use in connection with the Service. We are not a party to, and accept no liability arising from, your relationship or dealings with any Third-Party Platform.
10. Intellectual property
10.1 We do not own the intellectual property in the Products. All trade marks, copyright, designs, artwork, characters, logos, and other intellectual property in or relating to the Products are owned by the Creators (their respective publishers, manufacturers, and rights holders). We claim no ownership of, and assert no rights in, that intellectual property.
10.2 Stakt is not affiliated with, endorsed, sponsored, or authorised by any Creator unless expressly stated. References to Products, games, or brands are used only to identify genuine goods we resell.
10.3 The Stakt name, logo, website, content, and the compilation and arrangement of the Service are owned by or licensed to us. You must not copy, reproduce, scrape, or use them except as permitted by these Terms or with our written consent.
11. Delivery and risk
11.1 We will deliver Products to the address you provide, using the methods and timeframes shown at checkout. Delivery timeframes are estimates only.
11.2 Risk in, and responsibility for, Products passes to you upon delivery to your nominated address. Confirmation of delivery from the shipping agency shall be conclusive evidence of such delivery. Title in Products passes to you once we receive payment in full.
11.3 You are responsible for providing an accurate delivery address. We are not responsible for loss or delay caused by incorrect address details or by your carrier instructions.
12. Returns and change of mind
12.1 Unless otherwise required by law, we do not offer change-of-mind returns, exchanges or refunds for Products. However, we may, in our discretion, agree to accept the return of a Product that is unopened, factory-sealed and in its original condition, subject to any conditions we reasonably impose, including payment of return shipping costs.
12.2 This clause does not affect your rights under the Australian Consumer Law (clause 13), which apply regardless of any change-of-mind policy.
13. Australian Consumer Law and consumer guarantees
13.1 Under the Australian Consumer Law (ACL), certain guarantees apply to the supply of goods to consumers, including guarantees as to acceptable quality, fitness for purpose, and correspondence with description. These guarantees cannot be excluded, restricted, or modified by agreement between the supplier and the consumer.
13.2 If we supply goods that fail to comply with any applicable consumer guarantee under the ACL, and the failure constitutes a “major failure” (as defined under section 260 of the ACL, as amended or superseded from time to time), you are entitled to a replacement or refund of the price paid for the goods at your election.
13.3 Due to the nature of some products we supply (including rare or unique goods), a replacement of the same type and value may not be reasonably available. In such circumstances, we will use our best endeavours to source a suitable replacement. However, you acknowledge and agree that if a replacement is not reasonably available, we will provide a refund of the price paid for the goods.
13.4 If the failure to comply with a consumer guarantee does not amount to a major failure and can be remedied, we will, at our option, repair the goods, replace the goods with goods of the same type and value (if reasonably available) or provide a refund of the price paid for the goods.
14. Member conduct
14.1 You must not: (a) use bots, scripts, or automated means to access the Service or to purchase Products; (b) create or use multiple or false accounts to obtain more than your fair allocation; (c) interfere with or attempt to circumvent allocation, queue, or security controls; (d) use the Service for any unlawful purpose; or (e) misrepresent your identity.
14.2 You acquire Products at your own risk in respect of any onward resale, and you are solely responsible for compliance with any laws applicable to your resale activities.
15. Limitation of liability and indemnity
15.1 Subject to clause 13, and to the maximum extent permitted by law:
(a) the Service and Products are provided on an “as is” and “as available” basis (subject to clause 13);
(b) we are not liable for any indirect, incidental, special, or consequential loss, or for loss of profits, loss of opportunity, loss of expected value or pull rates, or loss arising from inability to purchase any Product; and
(c) our total aggregate liability arising out of or in connection with the Service or any Product is limited to the amount you paid to us for the relevant Product or Membership giving rise to the claim except that this cap does not limit any remedy to which you are entitled under a non-excludable consumer guarantee (see clause 13).
15.2 We are not liable for any loss or damage arising from your dealings with any Third-Party Platform (see clause 9).
15.3 You agree to indemnify us against any loss, liability, or cost we reasonably incur arising from your breach of these Terms, your misuse of the Service, your dealings with any Third-Party Platform, or your resale or onward dealing with Products, except to the extent caused by us.
16. Suspension and termination
16.1 We may suspend or terminate your account, Membership, or access to the Service where we reasonably believe:
(a) you have materially breached these Terms;
(b) you have engaged in fraudulent, deceptive, unlawful, abusive or dishonest conduct;
(c) you have used bots, scripts, automated tools or other means to circumvent purchasing limits, allocation controls, queue systems or security measures;
(d) you have created, operated or controlled multiple accounts in breach of these Terms;
(e) you have provided false, incomplete or misleading information; or
(f) we are required to do so by law or it is reasonably necessary to protect the security, integrity or proper operation of the Service.
16.2 Where reasonably practicable, we will notify you of any suspension or termination and provide reasons for our decision before it takes effect, except where the breach involves fraud, illegal activity, or an immediate threat to the Service or other Members.
16.3 On termination or suspension, your right to access the Service ends, provided that this does not affect any order made in accordance with these Terms that we accepted before termination or suspension takes effect. Any open or pending order remains subject to these Terms unless we notify you that the order has been cancelled and refund any amount paid. Clauses that by their nature should survive (including clauses 8, 9, 10, 13, 15, and 18) continue to apply.
16.4 Where we have suspended your account, we may reinstate it at our discretion.
17. Privacy and communications
17.1 We collect, use, and disclose your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).
17.2 Information you provide to any third-party platform is handled by that platform under its own privacy policy, not ours (see clause 9). Nonetheless, you consent to us collecting, using and disclosing your personal information to any Third-Party Platforms, payment processors, delivery and fulfilment providers, and our service providers, to the extent reasonably necessary to provide the Service.
17.3 By becoming a Member you may receive transactional communications from us. Marketing communications are sent in accordance with the Spam Act 2003 (Cth), and you may unsubscribe at any time.
17.4 If you have a complaint about the Service, a Membership or a Product, please contact us using the contact details in clause 20. We will acknowledge and respond to your complaint within a reasonable period. This clause does not prevent you from exercising any right or remedy available to you under law, including under the Australian Consumer Law.
18. General
18.1 Governing law. These Terms are governed by the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the courts of that State and the Commonwealth.
18.2 Severability. If any provision is found to be invalid or unenforceable, it is severed and the remaining provisions continue in force.
18.3 Waiver. A failure or delay by us in enforcing a provision is not a waiver of it.
18.4 Assignment. You may not assign your rights under these Terms without our consent. We may assign or novate our rights and obligations.
18.5 Entire agreement. These Terms, together with our Privacy Policy and any policies referenced, form the entire agreement between you and us regarding the Service.
18.6 Force Majeure. We are not liable for a delay or failure to perform an obligation under these Terms to the extent caused by a Force Majeure Event. We will use reasonable endeavours to minimise the effect of the Force Majeure Event. If a Force Majeure Event materially affects an accepted order, we may cancel the affected order and refund amounts paid for it. Nothing in this clause limits your rights under clause 13.
18.7 Notices. A notice or other communication under these Terms may be given by email to the email address registered to your account. You must keep your account contact details current.
19. Changes to these Terms
19.1 We may amend these Terms from time to time. We will publish the updated Terms on the Service and update the “Last updated” date. Material changes affecting recurring Memberships will be notified in advance where required by law. Your continued use of the Service, or renewal of your Membership, after changes take effect constitutes acceptance.
20. Contact us
Subscribers Collective Pty Ltd ACN 676 421 239 trading as Stakt
Email: [email protected]
Address: Level 5/1070 Mt Alexander Rd Essendon VIC 3040